Refund Policy

Thank you for shopping on our site!

If you are not completely satisfied with your purchase, we are happy to assist you!

Refunds

Our return policy is valid for 14 days. If 14 days have passed since you received the product, unfortunately we cannot refund or exchange it. To be eligible for return, your item(s) must be unused and in the same condition you received them and must be in the original packaging. You must send your product to us in its original packaging. Please do not return your purchase to our manufacturers. For all your Order Return questions, please enter an email. Send an e-mail to .

Order Changes and Cancellation

We give you the right to cancel or make any changes within 24 hours after your purchase (discounted items are not subject to the cancellation option). Beyond this time, order changes or cancellations cannot be made after 24 hours as your order will already be processed and being prepared for shipping.

Damaged/Missing Products

If your order contains damaged or missing items for any reason, we will be happy to provide you with an exchange as soon as possible. For Damaged/Missing Product Requests, please contact our support team. When emailing us, be sure to include "Damaged/Missing Product Request" in the subject line so we can take care of it as soon as possible!

Sample Scenarios

"My tracking information says it was delivered, but I haven't received it yet." We are not responsible for undelivered items if we have confirmed with the post office and shipping company that they were delivered on a specific date, time and location.

If our shipping company or post office cannot verify that the item has been delivered. Just let us know and we will make arrangements to send you another one or return it as soon as possible.

If the package was delivered to the exact same address that the buyer provided us and was sent by mistake to an incorrect address entered, we cannot be held responsible for this error. But we always love to be there for our customers, if this mistake is made by you we will work with you to ensure you still receive your product at a discounted price! However, this is at the discretion of our customer support team, so please make sure your shipping address is correct when entering your information at checkout. If you think you have made an address error, CONTACT US IMMEDIATELY so we can take care of it before processing the order.

Feel free to contact us at any time, we offer some of the best customer service an online store can provide! We also pride ourselves on our professionalism and fast response times with 24/7/365 email support!

Refunds

After receiving your product(s) in accordance with the above-mentioned conditions, we will process your return immediately and inform you at that time. We will only initiate a refund to the payment method you used to make your purchase. Once the credit is processed, the payment will generally appear in your account within 5-10 days, depending on your card issuer's policies.

Transport

You will be responsible for shipping costs to return your product. Shipping charges are non-refundable. If you receive a return, the return shipping cost will be deducted from your refund. If you purchased the product with a free shipping promotion, you still have to pay the necessary shipping fees.

Discounted products

Only regularly priced items can be returned, unfortunately discounted items cannot be refunded or cancelled. If you have any questions please contact us at our store Email.